All our specialised Service Engineers are trained intensively at the PAAL GROUP headquarters in Osnabruck. Thanks to this training they can install and commission any PAAL GROUP machine and carry out in depth training of our customer’s operational team. This is the only way to maximise the benefits of your high performance baling press from the PAALGROUP.
Out network covers the countries in which the group is active. This guarantees that the service technicians for your machine don't just speak your language but are also familiar with your needs and requirements.
Many customers use our service network for routine semi-annual inspection and maintenance work.
The PAALGROUP has set up technical support for our customers, which allows us to offer you free advice and to respond to your service calls as quickly as possible. In the case of technical queries relating to machines or application-specific queries, our highly qualified experienced technicians will be able to help you. Technical developments like the latest Baler Information and Control System (BICS) with its multifunctional control panel and integrated formula administration or the Remote Service System (RSS) further-enhance the availability of the machine.
With our four main branches in Europe, the PAALGROUP pursues a strategy of keeping close to our customers to be able to supply any necessary spare parts as quickly as possible. As standard, the documentation of a PAALGROUP machine includes comprehensive lists of parts subject to wear and spare parts – you can also visit our online shop to find any spares that you may need.
PAAL always stocks more than 8,000 different articles at our facility in Georgsmarienhütte, Germany alone.